Help & FAQ

No. You can tap Continue as guest and everything stays on your phone. Create an account when you want to back up or sync your data. Anything you added as a guest can move to your new account.

Free keeps your data on your device, with some limits. Plus adds cloud backup and sync, the web app, recurring transactions and tags. Pro adds insights, PDF reports, multi-currency, statement import, premium themes and removes limits. See the Plan section in Settings for details and prices.

It starts with your phone's settings. You can change currency, date format, number format, week start and 12/24-hour time in Settings → Region & format.

On the Sign in screen, tap Forgot password? and we'll email you a reset link. Open it on the phone that has ExpenSense installed. Check your spam folder if it doesn't arrive within a few minutes.

If you chose Hide My Email when signing in with Apple, Apple gives us a private relay address, so it counts as a separate account from one you made with your normal email. Sign out and sign in the way you did originally. If you're stuck, email us and we'll help.

Yes. If they all use the same email address, they open the same account. To add a password to an account you created with Google or Apple, go to Settings → tap your name at the top → Set a password.

Settings → tap your name at the top → Delete account. Full details, including what's deleted, are on Delete your account.

iPhone: Settings app → your name → Subscriptions → ExpenSense → Cancel subscription.
Android: Google Play Store → your profile picture → Payments & subscriptions → Subscriptions → ExpenSense → Cancel.

You keep access until the end of the period you've paid for. Deleting the app doesn't cancel the subscription.

Open Settings → Plan → Restore purchases (it's also on the upgrade screen). Make sure you're signed in to the same ExpenSense account and the same Apple ID or Google account you paid with. If it still doesn't work, email us with the date of purchase.

Open Settings → Plan → Change plan. Upgrades start straight away. The App Store and Google Play adjust what you've already paid.

Purchases are made through Apple or Google, so refunds are handled by them: reportaproblem.apple.com for iPhone, or Google Play refunds for Android.

On Free, your data never leaves your phone. On Plus and Pro, it's encrypted in transit and stored so that only your account can read it. You can also turn on App lock in Settings → App lock & privacy. Read our Privacy policy for details.

Plus and Pro: sign in on the new phone and your data syncs automatically.
Free: Settings → Sync & backup → Back up everything, save the file somewhere safe, then use Restore from backup on the new phone.

Yes, on every plan: Settings → Export. Choose a date range and open the file in any spreadsheet app.

Not yet. Receipt photos stay on your phone and aren't included in cloud sync or backup files.